Thursday, November 27, 2008

Better must come...


I have been trying a long long time but I can't make it. No one to give me a helping hand They only tryin' to keep me down... Better must come, better must come, yeah Better must come one day... Lyrics to song entitled 'Better Must Come', originally by Delroy Wilson covered by the Wailers and others

Someone at the Daily Graphic must have a good sense of humor to put the seemingly two rivals, MTN and Zain side by side on pages 12 and 13 . The mobile company of Christmas past, and the mobile company of Christmas future? One wonders. I had a good laugh and then I immediately called Zain to pre-register my number!

After this weekend's extended down time of not being able to make any calls within the network, outside of the network, and not even to your own voice mail, I am willing to give any alternative a try. Just hoping that in the process I won't be disappointed - yet again. So yes, happily pre-registered my number today because after all ' better must come'.

Note: Though used in an annecdotal fashion to express my fustration with MTN and my hopes with Zain, for my non-Jamaican visitors, I should also point out that the above mentioned song is actually an important part of history in Jamaica in the 1970s. The Jamaica Labour Party (JLP) had been ruling the country since independence (1962) and their rivals, the People's National Party (PNP) actually selected and used this song as a part of their campaiging. Party politics aside it became a hit as it embodied the feel and fustration of a coutry that at that time was going through serious economic (and political) turmoil.

6 comments:

posekyere said...

Hi Denise,
I wonder why MTN is becoming such a disappiontment to many in Ghana.
Here in South Africa, they are pretty solid in their operations.
Could it be because they are putting profit ahead of the satisfaction of their customers in Ghana?

Nana Yaw Asiedu said...

Denise,

I was about to discuss why MTN seems to give different levels of service in different countries, when I saw that Posekyere had asked the same question. While not offering a possible answer, we all know that corporations are known to offload equipment from one country to another, when the laws and/or practice of the first country (but not the second country) make the equipment obselete. Sorry, but it's a bit like throwing your shit over the wall into your neighbour's compound, when your plumbing fails!

Yngvild said...

MTN ... Most Troublesome Network..

Denise said...

Good question Posekyere and one which many have been struggling to answer. I myself have used MTN in many other countries and didn't have a complaint. What is worrying is that despite the very loud protests by consumers, the company seems strangely silent. One would think that with the risk of increased competition you would try and come forward with some plausible explanations.

Denise said...

Nana Yaw, your theory gives free ranging a new connotation. If that is the case I would hope that our consumer interests are being protected by our Government - bottom line is there is whole set of disgruntled customers who are losing money every day on wasted disconnected calls, and frustrating service. What - or who - protects the consumers?

Denise said...

Yngvild, my person favorite is the 'Most Thieving Network' - should do a post on all the interpretations of their acronym. Enjoy some of the cold for us (read on your blog you had the first snows. Here it is so hot!